Shipping Charges: We charge actual shipping charges on all packages. There is no handling fee or extra cost. Therefore if your package seems expensive to ship it is most likely a combination of weight of product, box size, and distance from South Carolina
Shipping Time: All orders ship from South Carolina normally within 2-3 weeks of receiving the order. All items are made to order so we can customize it for you, hence the 2-3 week shipping time.
Sales and Promotions: Orders made during a sale or promotion may automatically take up to 4-5 weeks to ship. During sales and promotions we experience extremely high order volume and normally on products that take longer to make. For this reason we ask your patience and understanding during these unusually high volume periods.
Also we ask that only when it gets close to the 5 week period should you email to check on your order. This allows us to concentrate on getting orders out instead of constantly checking on the status of someone's order. We understand you are anxious to get your package and we are working as hard as we can to get them out in a timely manner. In fact, many times orders ship MUCH sooner than the 5 week window. When your order does ship you will receive an email with your tracking code.
Tracking: When your order ships you will receive an email from our website that states your order has shipped and with your tracking code. You will then be able to see where your package is and about what day it will arrive.
Returns and Refunds: Due to the personalized nature of our products we are unable to accept returns. If however, your item arrives not in perfect condition please contact Adorn Once More so we can make it right.